We know that our people are our greatest asset. We ensure that the management team in place has a wealth of experience in the industry and are able to manage people at all levels, whilst being committed to delivering value and quality for the customer. We inspire our people to be the best they can be and to create a great place to work with a feeling of community and belonging. The values that we all live by while working here, help to create a productive and successful environment, and these are listed below :
- We are Integrated
- We are inspirational leaders
- We are passionate to exceed the Customer’s needs
- We work on our own initiative to innovate and make things happen
1. We are integrated
Being Integrated involves having a positive attitude and working together as a team to achieve the same company objectives. The key skills that are required here include: Communication, showing respect for fellow colleagues, adhering to the efficient processes in place, and being open to change and best practice ways of working for the common good. Each area of the business is expected to share its knowledge, expertise, resource and to work cross-functionally to ensure the operation runs smoothly and all deadlines are met to deliver an outstanding job and exceed customer expectations.
2. We are inspirational leaders
Leaders at all levels in the business are expected to inspire and motivate their downline and peers, leading by example and setting the path for others to follow and learn from. Key skills that demonstrate this value are; confidence, the ability to communicate tasks written and verbal; working while in a constant state of learning and teaching others; encourage and motivate their team; having an understanding of their teams issues to generate resolve and to strike a balance in order to meet the objectives of the business; and have a positive attitude towards change and embrace new ways of working.
3. We are passionate to exceed the customer’s needs
Living this value is key to our business growth, because without our customers and our reputation for excellent customer service we would have no business. Outstanding customer service skills are expected from all employees, including agency workers. Whether communication is via e-mail, over the telephone or face-to-face, a positive and problem-solving approach is essential and is expected from every individual. For employees that do work hard to satisfy the requirements of the customer and go the ‘extra mile’ recognition awaits you.
4. We work on our own initiative to innovate and make things happen
Each employee is expected to take ownership of their role and responsibilities detailed in their job description. Where a particular learning is required they should address this with their line manager and seek assistance. It is necessary for individuals to follow a job through to the end and manage the results and learn from any consequences. Employees must have the ambition to perform above and beyond what is required, innovate where opportunity presents itself; build a network of colleagues in all departments through genuine working relationships to be able to influence decisions and processes where time is of the essence; believe in what you are doing and be accountable for your own actions.
M.J. Quinn Integrated Services is committed to ensuring equal opportunities within the company and does not discriminate on the grounds of colour, race, nationality, ethnic origin, gender, marital status, sexual orientation, age, disability, religion or religious belief.