Fleet & Claims Administrator

Location: Knowsley

Salary: £25,400 per annum

Hours: 08:00 – 16:00, Monday to Friday

MJ Quinn is looking for a proactive and detail‑driven Fleet & Claims Administrator to join our busy Fleet department. This is a fantastic opportunity for someone with strong administrative skills who thrives in a fast‑paced environment and enjoys working with a wide range of internal teams, suppliers, and external agencies.

In this role, you’ll play a key part in keeping our fleet operations running smoothly—maintaining accurate vehicle records, supporting compliance processes, coordinating maintenance, and assisting with insurance and claims administration. If you’re organised, confident communicating with others, and keen to develop your experience within fleet administration, we’d love to hear from you.

What You’ll Be Doing

• Maintaining accurate vehicle records across digital and paper systems.

• Supporting day‑to‑day administrative tasks within the Fleet department.

• Managing the shared Fleet inbox and handling telephone enquiries professionally.

• Ensuring timely data entry and updates within the CRM system.

• Managing vehicle allocations, movements, and returns.

• Raising and processing purchase orders for fleet‑related costs.

• Administering fines and charges, including logging cases and supporting re‑charge processes.

• Liaising with suppliers to arrange vehicle servicing, repairs, and maintenance.

• Coordinating with office and field staff on fleet queries.

• Processing Notices of Intended Prosecution (NIPs).

• Assisting with insurance claims, vehicle damage documentation, and recharges.

• Managing fuel cards, including issuing, updating records, and monitoring usage.

• Administering motor insurance, renewals, and claims.

• Logging and tracking fleet incidents such as accidents, damage, and near‑misses.

What We’re Looking For

Essential

• Previous administrative experience, ideally within fleet, transport, logistics, or operations.

• Strong record‑keeping skills and confidence handling large volumes of data.

• Good working knowledge of Microsoft Office (Excel, Outlook, Word).

• Confident communicator via phone and email.

• Experience using CRM systems or fleet management software.

• Understanding of basic fleet administration (servicing schedules, fuel cards, documentation).

• Ability to manage multiple tasks with excellent attention to detail.

• Strong written and verbal communication skills.

• Good IT skills and ability to learn new systems quickly.

Desirable

• Experience administering fuel cards.

• Familiarity with processing fines, recharges, and NIPs.

• Understanding of vehicle compliance (MOT, tax, insurance, DVLA processes).

• Experience raising purchase orders.

• Previous coordination with suppliers for vehicle maintenance.

• Experience with motor insurance administration and claims handling.

• Knowledge of incident reporting and investigation processes.

At MJ Quinn, we value diversity and are committed to creating an inclusive, equitable workforce. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, gender, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation. Join us in building a team as diverse as the communities we serve.