We have over 950 fully accredited engineers who have each been trained in our own purpose-built Training Academy in Knowsley. Our engineers are trained to:

• Work in all aspects of the PCP.
• Enter the DSLAM network to provide activities such as routine maintenance, port repairs, and battery replacements.
• Pole Climbing and erection of aerial cable.
• Working on Frames equipment in Exchanges.
• Perform Site Surveys where additional activities may be required.
• Work safely and respectfully in customer premises.

We have an experienced network of Area Managers and Coaches supporting our engineers in field every single day to ensure engineers are working safely to provide customers with a great experience.

Our internal Quality Audit team ensure we are exceeding the technical quality standards for our installations. We perform a high number of retrospective and work-in-progress checks on our engineers to continually drive improvements in the quality of our workmanship.

We have a state-of-the-art National Control Centre and Back Office that makes great use of integrated systems and platforms to provide real time progress reporting on all activities. Our Jeopardy Coordinators are always on hand to liaise with our engineers ensuring all customer appointments are met.

Case Study